What are the conditions and how do I return an item purchased in a shop?

When will I receive a response to my claim?

When can my order be cancelled?

The seller reserves the right to refuse or cancel any order or any delivery in the event of a dispute with the buyer, total or partial non-payment of a previous order, refusal to authorise payment by credit card by banking organisations or for any other valid reason. In this case, the responsibility of the seller could not, in any case, be engaged.

What are the payment terms?

Payment for purchases is made by credit card such as Visa or Mastercard and by bank cards such as "Maestro" or via Paypal.

Where can I make a claim?

It is the responsibility of the buyer to check shipments upon arrival and to make any reservations and claims that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of deterioration. If there are any complaints following the receipt of the order, it is de rigueur to send an e-mail to the address info@energaia.be If you have a complaint about a delivery, you must submit it to us within two months of receiving the order.

How many days do I have to return?

The customer may withdraw from this contract of sale without giving any reason within 14 calendar days from the day following receipt of the product.