Privacy Policy

This privacy policy applies to the website accessible at http://energaia.be/ and aims to inform you in a transparent way about how we use them.

Who is responsible for the processing of my data? Which services are concerned?

The company Energaia, whose headquarters are located at Rue Neuve 16, 4210 Burdinne, operates the website for online sales accessible at http://energaia.be.

Mrs. Isabelle Princen domiciled  at the above address is the person responsible for processing your data within the company Energaia.

Your privacy is important to Energaia.   This privacy policy informs you about  the services concerned by the collection of your personal data. 

For what reasons do you process my data? On what legal grounds?

The company Energaia is required to process your data for the following purposes:

Purpose

Legal basis

Order management , manage the reception of orders, calculation of receipts, management of returns.

 

Contractual performance

Online payment management, manage payment methods, verification with banking institutions.

Consent

Delivery management , manage the delivery terms and conditions, manage the delivery addresses.

contractual execution

Health data managementKinesiology, allergy prevention.

Consent

Measure the website audience Calculate visits, evaluate attractiveness.

 

Legitimate interest

How do we collect your data? What data is involved?

A. Data collected from the order form

Data category

Detail of the data

Personal data: Identity, identification data.

Names, first names, geographical address, e-mail address.

Personal data:

Economic information.

Bank data.

Personal data:

Connection data.

IP address

Personal data:

Location data.

Cell phone number

Sensitive data:

Health-related data.

Medical history, illnesses, services provided, test results, treatments, disabilities, etc.

 

B. Data collected when you browse the Energaia website

We collect data of a technical nature when using our services which may include:

- your application or terminal identifiers (cookies),
- information about your originating URLs,
- your IP address,
- the characteristics of the devices you use to access our services (device model, operating system type, browser type and version, language of use),
- the type of network connection you use (Wi-Fi, 4G, Bluetooth ...),

 

How long do you keep my data?

We have defined in the table below the different periods of retention of your data:

Data concerned

Shelf life

Data required for order management and billing

For the duration of the commercial relationship and ten (10) years for accounting purposes.

Data relating to means of payment

These data are not kept by the company Energaia they are collected during the transaction and are immediately deleted upon settlement of the purchase.

Personal data

 

 

This data is only deleted after 3 years. 

 

What are my rights with respect to my data?

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • -         right of access (Article 15 GDPR), rectification (Article 16 GDPR), updating, completion of your data
  • -         right to block or delete your personal data (Article 17 GDPR), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or conservation is prohibited
  • -         right to limit the processing of your data (Article 18 GDPR)
  • -         right to object to the processing of your data (Article 21 GDPR)
  • -         the right to portability of the data you have provided to us, when your data is subject to automated processing based on your consent or on a contract (Article 20 GDPR)

These rights can be exercised as described below.

 

Who are the recipients of my data?

The recipients are the persons entitled to obtain communication of your data because of their functions.

Within the framework of our activities, the services in charge of the management of the orders, the invoicing of the company Energaia are recipients of all the categories of data.

The company's subcontractors, who are responsible for the delivery of its orders, are recipients of the identity, address and telephone number of our customers.

 

Can I get more information? Can I get help?

If you have any questions regarding the processing of your data by the company EnerGaia, you can contact the Data Protection Officer in complete confidentiality via this email address info@energaia.be

You also have the right to file a complaint with the Data Protection Authority under the conditions indicated on its website: https://www.autoriteprotectiondonnees.be/

 

How can I exercise my rights to my data?

You may exercise your other rights by email, specifying the right you wish to exercise in the subject line of your email: info@energaia.be access, portability, limitation, opposition for reasons related to your particular situation. The exercise of your rights of access and portability requires that the data for which you exercise your rights be linked to the email address used to make your request. A reply will then be sent to you within 1 month of receipt of your request.